Having trouble with your technical support services?

We support our customers up to the hilt. We are UK based, aware of international competition and don’t take our customers for granted.

Does calling support give you a headache?

If you operate large complex mission critical systems and you’ve been experiencing long delays, recurring problems that are never fixed, support staff who are impolite, don’t know their products, are difficult to comprehend or don’t seem able to address your needs, then perhaps it’s time for a change.

Moving support abroad can leave your staff and customers feeling alienated and reduce productivity

We’ll support you

We’ve been supporting major organisations since 1987 providing high quality Level 3 support and winning back business to the UK from offshore based on quality of service and cost effectiveness. Having a cheap offshore support facility isn’t much use if staff can’t work, systems don’t perform and remain unavailable.

Benefits

Receive support from experienced onshore UK support staff and enjoy maximum productivity.

Have your technical problems addressed quickly by polite and knowledgeable staff.

Improve your customer/employee satisfaction and get rid of recurrent problems.

Ingeneering support is based on proven best practices, with staff working to ensure we exceed your expectations of our product and service quality.

Save money

Upgrading your support services can save you money, both in the obvious manner that you may be pleasantly surprised at the cost of real UK support and also in the benefits of a more efficient business running with robust quick systems, satisfied customers and staff.