Call Management Information

Call Management Information

Ingeneering is the key software supplier for the BT Call Management Information Service. The service provides small business customers with monthly high quality call analysis reports including detailed tables and colour graphs. Rapid development and launch was critical to BT to protect their biggest accounts which were being lost to a similar services from other suppliers. BT selected Ingeneering as the sole developer to design and develop the software for them. The system is dimensioned to collect 54,000,000 call records per day from 2,000 logging sites nationwide and generate 100,000 four page colour PostScript reports per month (Europe’s largest out-sourced printing contract). For our part in the rapid and successful launch of the service, BT presented us with a “Rising to the Challenge” award at a special ceremony at the BT Tower in London.
CMI is the source of data for other BT systems, including Embark VPN, NCP (National Call Performance) and Network Call Analyst. See an example report here .

CMI was installed, operational and supported in 1996 and has run continuously without major incident. CMI is still current.